sue herrle

  • Total activity 10
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Activity overview

Latest activity by sue herrle
  • sue herrle created an article,

    Issue with my upgrade

    Upgrading the current system will require huge amount of effort. It will be as difficult as implementing a new software. It could be more difficult depending on the both systems. Therefore without ...

  • sue herrle created a post,

    Which topics should I add to my community?

    That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...

  • sue herrle created a post,

    I'd like a way for users to submit feature requests

    You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...

  • sue herrle created a post,

    How do I get around the community?

    You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.

  • sue herrle created a post,

    What is the community?

    The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...

  • sue herrle created a post,

    Feature a post

    Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more

  • sue herrle created an article,

    How do I raise an issue?

      Use the messaging widget in your C&R product. Click your profile avatar in the upper right-hand corner of any product. Click Get help. If omnichannel routing is activated, click Help > ...

  • sue herrle created an article,

    Trying out a plan upgrade

    If eligible, you can upgrade your account to a higher-level plan and try it out before purchasing. This test-drive enables you to work with additional features in a higher plan before making a fin...